Ludmila Alvarez

Ludmila Alvarez is currently an Analista de atención al cliente y operaciones at TotalCoin since June 2023, responsible for managing and reviewing customer complaints via email, WhatsApp, and phone calls, as well as generating reports. Previously, Ludmila worked as a Call Center Customer Service Representative at CAT Technologies Argentina from November 2022 to May 2023, focusing on customer service for the Telecom campaign and managing high call volumes using CRM systems such as Open Smartflex and Salesforce. Ludmila is pursuing a degree in Ingeniería informática at the University of Buenos Aires, expected to graduate in December 2028, and holds a certification in IT Support from JA Worldwide, completed in December 2021.