Customer Experience and Success Team

The Customer Experience and Success Team at TotalCX is responsible for managing and optimizing the overall customer journey. This includes deploying and maintaining the company's award-winning Hosted PBX, facilitating seamless onboarding and implementation of services, providing real-time support, and delivering ongoing training. The team also continuously analyzes customer interactions through voice and text communications, ensuring timely interventions and tailored solutions to improve customer satisfaction and drive business outcomes.