Katie Yagodnik

Katie Yagodnik has a diverse work experience in various roles and companies. Currently, they serve as the Director of Customer Success Operations and Digital Programs at Totango since 2020. In this position, they are responsible for overseeing the implementation and strategy of email sequences and digital communications to drive platform adoption and ensure a consistent customer journey. Katie also leads the customer marketing team focused on upselling and cross-selling.

From 2017 to 2020, Katie was a Senior Manager of Customer Success at Monster Worldwide. Here, they oversaw the customer success initiative for 200 CAT Digital SMB/Majors sales reps/managers and the customer success team. Katie was also responsible for implementing and integrating Totango, a post-sales customer success software platform, and Salesforce to streamline data gathering and ensure a unified system.

Prior to that, Katie held several roles at Monster from 2005 to 2017. As the NA Manager of eComm Sales, they worked on driving small business sales and customer satisfaction through the eClick eComm Sales Initiative and the development of custom eComm portals. Katie also served as a Regional Sales Manager, managing sales reps and achieving sales quotas, and as a Key Account Manager, retaining top accounts and developing solutions for clients.

In addition, Katie briefly worked as a Senior Manager of Customer Success at Monster Worldwide in 2017.

Katie Yagodnik has a Bachelor of Arts (BA) degree from Indiana University Bloomington. Katie studied Psychology and Business during their time at the university.