Ana Cavalcante

Ana Cavalcante is a seasoned professional in customer success and experience, currently serving as the Coordenadora de Customer Experience at TOTVS since November 2023. Previously, Ana held the position of Gerente de Sucesso do Cliente at EVEO S.A. from February 2021 to November 2023, where responsibilities included structuring the customer success area and mapping processes for the customer journey. Ana's experience includes roles as a Customer Success Consultant at Linx, where the focus was on identifying cross-selling opportunities and enhancing client relations, as well as a Senior Travel Consultant at Nix Travel, specializing in corporate travel solutions. Educational qualifications include an MBA in Business Management with a focus on Innovation and Entrepreneurship from FIA Business School and a Bachelor's degree in Tourism from Universidade São Judas Tadeu.