Svenja Oberwemmer is an experienced professional in customer service and operations management, currently serving as the Head of Customer Service at Tourlane since May 2023. Prior to this role, Svenja held the position of Head of Customer Operations (Director) at Barclays from February 2022 to March 2023. Svenja's extensive background includes various leadership roles at TUI from October 2013 to January 2022, including Director of Customer Service and Head of Operations Management. Svenja holds a Bachelor of Applied Science in Business Administration from Hochschule Hannover, completed in August 2013, and previously studied to become a travel agent at Berufsschule Hannover from 2007 to 2010.