Micaela Santucci

Micaela Santucci has a diverse work experience. Micaela is currently working at TourRadar as a Customer Support Team Lead, a position they have held since September 2022. Prior to this, they worked as a Customer Support Agent at the same company from October 2021 to September 2022.

Before joining TourRadar, they worked at GoStudent as an Account Manager from October 2020 to August 2021. In this role, they were responsible for launching and developing the Spanish market in the sales department. Micaela implemented new sales tactics, optimized existing tools, achieved monthly targets, and shared best seller practices with the team.

Micaela also has experience as a Sales Consultant and Brand Ambassador at young promotion GmbH. In this role, they represented, promoted, and sold luxury brands' beauty products in Duty-Free Shops. Micaela aimed to inform, assist, and sell to potential clients, while achieving tight sales targets and maintaining high-quality service.

Micaela began their career at Le Parc Hotel & Suites as a Front Desk Manager from November 2016 to May 2018. In this position, they handled all front desk responsibilities, ensured optimal customer service, supervised and trained reception staff, and assisted the General Manager with various tasks.

Overall, Micaela has a strong background in customer support, sales, and management roles, showcasing their ability to excel in different industries and responsibilities.

Micaela Santucci completed a Bachelor's degree in International Business from Universidad de Belgrano, which they attended from 2017 to 2021. Prior to that, they pursued a Bachelor's degree in Tourism and Travel Services Management from Instituto del Rosario "Profesorado Gabriela Mistral" between 2013 and 2015. Micaela also obtained several certifications, including Economics and International Business, Essential Management Skills, and Marketing and Communications from the International Business Management Institute (IBMI) in September 2020. Micaela also holds a certification as an Event Planner from FEHGRA in 2017 and attended a seminar on quality, innovation, and management in gastronomy with a focus on digital marketing organized by the World Tourism Organization (UNWTO) in the same year. Additionally, they were acknowledged with an Honor Roll recognition from Instituto del Rosario in February 2015. Micaela acquired the RCP certification from Cruz Azul Salud S.A., although the specific month and year of attainment are not provided.