Jose Fernandez

Jose Fernandez has a diverse work experience spanning various roles and responsibilities. Jose began their career in 1996 as a Senior Network Engineer at DecisionOne, where they provided technical troubleshooting and installation support for major companies like American Airlines, Continental Airlines, and Merrill Lynch. In 1998, Jose joined Management Technology, Inc. as a Regional IT Manager, overseeing IT groups in multiple locations and managing various technical teams. In 2008, they briefly served as a Faculty Member at The Chubb Institute. From 2012 to 2019, Jose worked at Mount Sinai Health System as the Senior Director of Service Delivery, responsible for managing PC support, NOC, A/V, Service Desk, and Service Delivery. Jose also served as the process owner for Change Management, Incident Management, and Problem Management. Currently, Jose is employed at Tower Health as the Vice President of IT Service Management, a role they took on in December 2019.

Jose Fernandez obtained a Bachelor of Science in Computer Science from Kean University, where they studied from 1993 to 1999. Jose also holds additional certifications in ITIL Intermediate Service Operations, Project Manager Professional (PMP), Certified Novell Administrator (CNA), Certified Novell Engineer (CNE), and ITIL Foundation V3. The specific years and months of obtaining these certifications are not provided.