Diane Shepperson

Diane Shepperson is an experienced professional with a diverse background in the insurance and customer service sectors. Currently serving as a Visitor Host at Howick Historical Village since October 2021, Diane's previous roles include Quality Analyst at Tower Insurance, where claims auditing was the primary focus, and Senior Claims Manager at NZI, providing technical expertise for the Claims Contact team. Diane also worked as a Claims Team Leader and Branch Manager at IAG, leading teams and overseeing claims processes, as well as holding a Branch Manager position at AMI Insurance Company, where responsibilities included coaching, underwriting, and branch profitability. Earlier in Diane's career, roles included customer service positions at Westpac New Zealand Limited and New Zealand Post. Diane holds a Diploma in Business from Christchurch Polytechnic Institute of Technology and has further qualifications from ANZIIF.