Heather Gallagher

Heather Gallagher is an experienced professional in member services and management, currently serving as the Director of Club Support at New York Sports Club since April 2022. Prior to this, Heather held various leadership positions at Town Sports International from August 2011, including Senior Manager and Call Center Manager, overseeing the operations of a contact center serving over 500,000 members. Key contributions include enhancing training and quality metrics as the Training, Quality and MoSo Support Manager, and developing performance strategies as the Call Center Sales Manager. Heather's earlier experience includes roles at CheapCaribbean.com, Kane Partners LLC, and The Edcomm Group Banker's Academy, demonstrating a strong background in sales, recruitment, and administrative support. Heather holds a Bachelor's degree in Communications from East Stroudsburg University of Pennsylvania.