Pushpitha Fernando

Pushpitha Fernando is the Senior Manager of Hino & Forklift After-Sales Service at Toyota Lanka (Private) Limited. Prior to this, they were the Manager Aftersales (T & D) at Saleh Al Hamad Al Mana Co. from August 2016 to December 2020. In this role, they oversaw after-sales operations for Nissan, Infiniti and Renault brands in Qatar. Pushpitha was also responsible for the training and development of 300+ employees, from technicians to Sr. Managers. The dealership operated with 8 Nissan and Infiniti branches, 1 Renault service facility and 2 body repair facilities.

During their time at Saleh Al Hamad Al Mana Co., Pushpitha was responsible for the deployment, monitoring and control of Nissan's Clean and Safe initiative to ensure a safe restart post-COVID-19 for the Nissan Sales & Service operation. Pushpitha also monitored and controlled dealer standards and compliance throughout all service locations. In addition, they mentored Service Advisers and Service Managers to improve CSI, resulting in an achievement score of 890 that ranked the NSC number 1 in GCC for the Nissan brand. Other accomplishments during their time at Saleh Al Hamad Al Mana Co. include department budget forecasting, managing after-sales Training, implementing a two-man express service operation for Infiniti and Nissan, training Service managers on PDCA, budget forecasting and manpower planning, and improving service location KPIs through Training and mentoring of Service managers and Service Advisers. Pushpitha was also responsible for handling all principle communication from Nissan Middle East FEZ on dealer standards and T&D.

Pushpitha Fernando has a Master of Business Administration (M.B.A.) from Birmingham City University, a Bachelor’s Degree in Mechanical Engineering from the College of Engineering and Applied Sciences at Western Michigan University, and an Advanced Diploma in Motor Vehicle Management from City & Guilds. Pushpitha also has a Bachelor’s Degree in Mechanical Engineering from Kolej Universiti Sunway. Pushpitha is certified by Ford E&G (Export Operations & Global Growth Initiative) as a Service Manager Advanced Professional, a Service Manager Core Professional, and a Warranty Administrator.

Pushpitha Fernando reports to Mathisha Samaranayake, SGM, After Sales Service. Some of their coworkers include Nihal Palliyaguruge - Senior Head, After Sales Service.