Nicole Summons, ITIL v3, CSM

Nicole Summons has work experience as a Pricing Analyst at Trace Systems since 2017 and as a Manager, Program Management at Sapient from 2008 to 2017. Nicole also worked as a Management Analyst at FEMA from 2007 to 2008 and as an Executive Assistant at Russell Reynolds Associates from 2006 to 2007. Nicole has expertise in ITIL v3 and CSM. At their various roles, they managed multiple projects, conducted reviews of policies and operations, developed business materials, and provided professional support to clients.

Nicole Summons has a Master of Business Administration (MBA) from the University of Phoenix, which they obtained between 2003 and 2005. Nicole also has a Bachelor's degree in Speech and Hearing Science from The George Washington University, from which they graduated between 1995 and 1999. Additionally, Nicole has completed a wide variety of certifications in project management and agile methodology through Lynda.com, including Microsoft Project and Project Management fundamentals, which were obtained in February of 2017. Nicole is also ITIL v3 and CSM certified.