Anna Maria Leśniewska-Aman

Network Success Manager Aka Technical Account Manager at TraceLink

Anna Maria Leśniewska-Aman has a diverse work experience in various roles and companies. Anna Maria started their career at Robobat Polska Sp. z o.o. as a Senior Technical Sales Specialist and Project Coordinator, where they built relationships with customers, identified sales opportunities, and coordinated projects. Anna Maria then joined Atos Polska as a French Team Coordinator and Support Engineer, providing technical support to French-speaking customers and streamlining incident resolutions. Anna then worked at Cisco as a Virtual Customer Success Manager, driving customer satisfaction and adoption of Cisco solutions. Anna Maria later joined TraceLink as a Network Success Manager, onboarding non-TraceLink partners and managing ongoing projects. Currently, Anna works at Akamai Technologies as a Support Delivery Manager, leading real-time technical support and ensuring high standards of escalation management and problem prevention.

Anna Maria Leśniewska-Aman completed their education as follows:

- From 2015 to 2017, they pursued a Master of Business Administration - MBA with a specialization in Business and Company Administration. This degree was obtained through the Diplôme d’Etudes Supérieures Spécialisées program at Université de Lille in France and AGH University of S.

- In 2012 and 2013, they obtained a Postgraduate Diploma as an ICI/NLP Certified Coach from the International Association of Coaching Institutes.

- Their undergraduate education was completed from 1998 to 2003 at Jagiellonian University, where they earned a Magister (Mgr) degree. Anna Maria focused on Linguistic Studies with a specialization in Roman Philology at Jagiellonian University in Krakow, Poland.

In addition to their formal education, Anna Maria Leśniewska-Aman has obtained various certifications, including Agile Project Management Foundation Certification from APMG GROUP LIMITED, Cisco Certified Network Associate CCNA - version 7 in progress from Cisco, ITIL Foundation Certificate with IT Service Management - ITIL 4 Edition from AXELOS Global Best Practice, and PRINCE 2 (2017) Foundation Certification, also from AXELOS Global Best Practice. Specific dates of obtaining these certifications are not provided.

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Timeline

  • Network Success Manager Aka Technical Account Manager

    December, 2019 - present