Peter Monahan

Senior Director, Centre Of Excellence at TraceLink

Peter Monahan has extensive work experience in various leadership roles in the technology industry. Peter began their career at Andersen Consulting/Accenture, where they worked as a Consultant for three years, analyzing customer requirements and designing comprehensive solutions. Peter then joined IBM Software Group as a Project Manager and successfully led cross-functional teams in deploying Lotus beta products.

Following their time at IBM, Monahan worked at Sentillion, Inc as an Implementation Specialist, managing projects to deploy access and identity management solutions to healthcare providers. Peter then joined Eleven Technology as a Project Manager, overseeing the implementation of direct sales and survey solutions for consumer products companies.

Monahan later joined SupplyScape as the Manager of Professional Services, where they were responsible for managing customer-facing teams and meeting billing targets. Peter then moved on to TraceLink, where they held several senior director roles. At TraceLink, they established professional services teams internationally and managed all customer services and support.

Throughout their career, Monahan has demonstrated their ability to successfully lead teams, manage projects, and develop and implement software solutions in various industries, including pharmaceutical, consumer products, and healthcare.

Peter Monahan's education history is as follows:

- From 1984 to 1988, they attended Lawrence Academy, where they did not obtain a degree or specify a field of study.

- Peter then went on to the University of Chicago from 1988 to 1992, where they earned a Bachelor of Arts (BA) degree in History.

- In 2002, Peter enrolled at Northeastern University and completed their Master of Business Administration (MBA) degree by 2004. The field of study for their MBA is not provided.

- There is a duplicated entry for the University of Chicago with a Bachelor of Arts (BA) degree listed, but no specific start or end year is provided.

Additionally, Peter Monahan has obtained several certifications, including "Leading a Customer-Centric Culture" from LinkedIn in November 2021, "Track & Trace Services Certified Administrator" from TraceLink in April 2021, and "Managing Customer Expectations for Frontline Employees" from LinkedIn in May 2017.

Links

Timeline

  • Senior Director, Centre Of Excellence

    January, 2018 - present

  • Senior Director International Professional Services

    November, 2015

  • Senior Director Customer Services And Success

    August, 2009

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