Ibrahim Cassim

Ibrahim Cassim has extensive experience in the telephony and systems engineering sector, currently serving as Team Lead: Telephony and Senior Services Engineer: Telephony at Tracker Connect (Pty) Ltd since July 2017. Prior roles include Senior Support Engineer at Ocular Technologies and System Engineer for NICE Systems at Dimension Data, where key accounts included major companies like MTN, ABSA, and Nedbank. Ibrahim began as a Telephony Engineer at MTN, supporting various systems, and has held positions in system administration and contact center supervision. Educational qualifications include training in UIP & AQM & VoIP Systems from Aspect Systems and multiple certifications related to NICE Engage Platforms.