Cecilia Bjerring Knudsen

Cecilia Bjerring Knudsen is a Senior Customer Education Specialist at Trackunit, starting in October 2023, where responsibilities include leading in-product education strategy and driving customer experience outcomes. Previously, Cecilia served as a Customer Education Specialist, focusing on creating and managing educational materials in multiple languages to enhance global customer engagement. Prior experience at Doodle from November 2017 to August 2023 included roles such as Knowledge Base Manager, Documentation Specialist, and Customer Support Specialist, where Cecilia analyzed Help Center performance, maintained documentation, and provided technical support. Cecilia holds a Bachelor's degree in English Language and Literature and European Ethnology from Humboldt-Universität zu Berlin and a Master's degree in International Business Communication from Aarhus University.