Daniel Cowan

Daniel Cowan is a skilled professional in customer support for financial technology, currently serving as the Regional Head of Customer Support for EMEA at Trading Technologies since October 2019. In this role, Daniel effectively manages major incidents for tier 1 banks and Futures Commission Merchants (FCMs), ensuring swift resolutions through collaboration with Development and Engineering teams. Prior to this position, Daniel worked as a Support Engineer, providing first and second-line support to clients. Daniel began a career in trading support at Fidessa as a Graduate Trading Support Analyst, where responsibilities included logging client incidents and analyzing them for appropriate action. Daniel holds a Bachelor’s Degree in Forensic Computing and Security from the University of the West of England.