Rafael Ruiz

Rafael Ruiz has a diverse work experience spanning over several years. Rafael currently holds the position of Geneva Desktop Support Team Lead at Trafigura, starting in May 2022. Prior to this role, they served as an IT Support Engineer at the same company from April 2021 to April 2022.

Before joining Trafigura, Rafael worked at Médecins Sans Frontières (Switzerland), starting in May 2016. Rafael held various positions within the organization, including IT Field Referent from January 2021 to March 2021 and IT Field Support Officer from May 2016 to January 2021. In these roles, they provided infrastructure support to remote locations, trained IT subsidiaries and users, and implemented infrastructure/firewall configurations across multiple regions.

Rafael also gained experience at Cargill, where they worked as an IT Team Lead from October 2012 to November 2014 and as an IT Analyst from November 2008 to October 2012. Rafael'sresponsibilities included providing desktop and trading application support, handling mobile communication support, and configuring desk IP phones for VIPs.

Prior to Cargill, Rafael worked at Business & Decision Switzerland as a System Engineer from July 2003 to July 2008. Rafael began their career at Hewlett-Packard as a Customer Support Engineer from January 2001 to February 2003 and started their professional journey at Firmenich as a Junior Developer from September 1999 to September 2001.

Rafael Ruiz attended Ecole d'horlogerie et d'électricité from 1995 to 1999, where they obtained a CFC Informaticien degree. Additionally, they have obtained several certifications, including Bloomberg Technical Training Certification from Bloomberg in 2023, ITIL® Foundation Certificate in IT Service Management from EXIN your ICT competence partner in 2017, Certification 40-410 Installing and Configuring Windows Server 2012 from Microsoft in 2016, Exam 70-687 Configuring Windows 8.1 from Microsoft in February 2016, MCPS: Microsoft Certified Professional from Microsoft in 2016, MCSE 2003 from Microsoft in 2008, and MCP Managing and maintaining a Microsoft Windows Server 2003 from Microsoft in 2008.