Joy Tanael

Joy Tanael is an experienced Senior Customer Experience Manager at Trafilea since January 2017, focusing on enhancing customer satisfaction, driving sales growth, and improving performance metrics such as NPS, CSAT, and CVR. With a strong background in managing shipping and order logistics, Joy excels in developing strategies that boost efficiency and customer loyalty. Previously, Joy served as a Sales Coach at Telstra, where responsibilities included improving agent performance in promoting the Telstra Platinum Service Subscription, and at [24]7.ai, where Joy trained agents in sales techniques for home phone and internet services. Joy began professional experience as a Customer Service Representative at eTelecare Global Solutions, supporting customers with billing issues and warranty claims for major telecommunications providers. Joy holds a Bachelor of Science degree in Registered Nursing from the University of Perpetual Help System DALTA.