Laila Ancheta

Laila Ancheta has a diverse work experience spanning multiple companies and roles. Laila started their career at Teleperformance as a Technical Support Representative, where they conducted research and provided assistance to customers. Laila then moved up to the role of Quality Assurance Analyst, collaborating with product managers and a development team to resolve issues and perform daily audits. Laila later became a Quality Assurance Supervisor, responsible for investigating customer complaints and ensuring conformance with quality standards. Laila eventually became a Quality Assurance Manager, leading a turnaround team and tracking quality metrics for the department.

Laila also worked at Shapermint as a Training & Quality Manager and Quality Assurance Analyst. In this role, they supported operations through performance management and training of supervisors. Additionally, Laila maintained relationships with internal and external customers to promote a positive culture.

Most recently, Laila worked at Trafilea as a Learning & Development and Talent Development Manager. In this role, they managed the development of high potential talent by creating development plans and monitoring personal development for each employee. Laila also worked with line managers to analyze performance and identify areas for improvement.

In addition to their main roles, Laila had a brief stint as a Customer Care Advocate at Favworld, where they managed customer transactions and maintained a positive online presence.

Overall, Laila Ancheta has extensive experience in quality assurance, training, and talent development across various industries.

Laila Ancheta holds a Bachelor's degree in Fine Arts and Design, Major in Advertising from the University of Santo Tomas, which was completed by the year 2004. In 2019, they enrolled at the Zappos Insights School of WOW for customer service training. In terms of additional certifications, Laila obtained certifications such as "Leadership Upskilling in a Zoom Economy" from LinkedIn in March 2022, "Project Manager - Role And Skills" from the Metropolitan School of Business & Management (UK) in March 2022, "Instructional Design: Needs Analysis" from LinkedIn in June 2021, "Measuring Learning Effectiveness" from LinkedIn in June 2021, and "PowerPoint: Designing Better Slides" from LinkedIn in June 2021.