Emily Frank

Emily Frank is an experienced IT professional with a diverse background in technical support and help desk roles. Currently serving as IT Support Analyst II at Trailhead Networks since September 2017, Emily previously held positions including Help Desk Lead at Millennia Technologies and Technical Support Specialist at Service Express, Inc. Early career experiences include roles at Trivalent Group, Inc. as an On Site Technician and a Level 1 Technician, as well as a Field Service Administrator at Sysco. Emily's expertise encompasses troubleshooting, hardware and software training, and creating instructional materials, supported by a BA in Information Systems from Calvin University. Additionally, earlier roles included administrative support and technical intern positions, showcasing a comprehensive foundation in IT services.