TRAKAmerica
Wendy Johnston has extensive work experience in the financial and compliance sectors. Wendy started their career at Capital One in 2000, where they held various roles such as Customer Service/Collections Representative, Credit Analyst, Sales and Retention Coordinator, Principal Process Coordinator, Unit Manager, and Extended Operations Manager. During their time at Capital One, they managed multiple projects and process improvements, driving key performance metrics and ensuring an exceptional customer experience. Wendy joined TRAKAmerica in 2017, serving as both Director of Compliance and Director of Compliance and Quality Assurance.
Wendy Johnston has studied Behavioral Sciences at PennWest Clarion, although the specific start and end years of their education are not provided.
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TRAKAmerica
Since inception in 2000 TRAKAmerica has become the premier legal network management firm serving the accounts receivable management (ARM) industry. Our clients include banks, debt buyers, government agencies, student loan providers, auto finance companies, and other financial institutions. TRAK provides a single source and cost effective solution for all client recovery strategies. Our superior network is comprised of exceptional suppliers with a proven track record of success and compliance. TRAK is committed to creating a culture of compliance throughout the organization, meeting the most stringent compliance standards in the industry. Our investment and focus on developing a rigorous infrastructure sets us apart from our competitors. TRAK has positioned itself to effectively lead change in our industry from a regulatory and customer experience perspective. TRAKAmerica also offers unparalleled analytics utilizing their proprietary FASTRAK Model. The FASTRAK model identifies accounts with the highest propensity to liquidate during the life of the treatment strategy and provides accurate cost and revenue forecasting. TRAKAmerica is the standard of excellence for clients across all stages of delinquency, providing the optimal balance of superior performance and industry leading compliance and control.