Melissa Taylor

Melissa Taylor is an accomplished professional in account management and client services, currently serving as the Director of Account Management at Transamerica since June 2023. Prior experience includes a Corporate Vice President role at New York Life Insurance Company from 2021 to June 2023, and various positions at Cigna Insurance Services and CIGNA from 2006 to June 2023, including Client Service and Implementation Manager and Platinum Service Lead Director for the East Coast. Melissa has extensive expertise in managing teams, developing training programs, overseeing operations, and optimizing service models while ensuring client satisfaction through effective communication and problem resolution. Additional experience includes roles at Cigna International and Health Advocate, focusing on provider relations and benefits.