Kassandra Mauricio-Castro

Kassandra Mauricio-Castro has a diverse work experience spanning various industries. Starting in retail, they worked as a Retail Surface Area employee at Target from November 2013 to January 2014. Kassandra then joined Groupe Champlain as a Food Service Attendant from June 2014 to October 2014. In 2015, they worked as a Front Desk Receptionist at Hôtel Brossard, where their responsibilities included answering calls, making reservations, and providing information to guests.

In 2016, Kassandra became a Customer Service and Sales Agent at Aeroplan and continued in that role until January 2017. Kassandra then worked as a Game Master at BREAKOUT - Surreal Escape Experience from January 2017 to March 2018. Following that, they joined Air Transat as a Call Agent from April 2018 to April 2020.

From September 2020 to July 2023, Kassandra worked as a Receptionist at Clinique Baca. Currently, they hold the position of Customer Relations Agent and Lead Agent, Operational Support at Transat, which they started in January 2022 and April 2023, respectively.

Kassandra Mauricio-Castro has a diverse education history. Kassandra graduated from Concordia University in 2022 with a Business Studies degree and a focus on Continuing Education. Prior to that, they obtained a Tourism Management (DEC) degree from Champlain College St-Lambert from 2013 to 2016. Kassandra also holds a High School diploma from École Secondaire de La Magdeleine and École secondaire Jacques-Leber. Additionally, they are currently pursuing a Business Diploma at Concordia University in the field of Adult and Continuing Education. Kassandra has obtained certifications including First Aid at the Work Place (Secouriste en milieu de travail) from the Commission des normes, de l'équité, de la santé et de la sécurité du travail (CNESST), and a Health Travel Certificate from an unspecified institution. Kassandra has also received a certification from Kéroul, although details about the certification are not provided.