Cortney Jonas Burnos is an accomplished VP of AI & Digital Solutions at Transcom, where they lead initiatives to transform global customer experiences through AI-powered innovations. With over 10 years of experience in operations and consulting, Cortney previously served as an AI-Powered Customer Care Innovator at McKinsey, guiding clients in the adoption of AI technologies. They have held significant roles at various companies, including LivePerson and CareCentrix, where they focused on enhancing customer engagement, operational efficiency, and team development. Cortney is also dedicated to advancing women in technology and aims to establish a leadership network centered on customer experience.
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