Heide Biscocho-Ison possesses extensive experience in service delivery management, currently serving as the Director of Service Delivery at Transcom since July 2017. Previously, Heide held various leadership roles at TTEC from September 2010 to July 2017, including Director of Service Delivery, Senior Operations Manager, Operations Manager, and Team Leader. Earlier career stages included the position of Team Lead at iQor from October 2008 to September 2010 and a similar role at HTMT from May 2004 to October 2008, where Heide also worked as a Customer Service Representative. Educational qualifications include a Bachelor of Science in Chemical Engineering from the University of the Philippines, completed between 1998 and 2003.
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