Balamurugan Muniraju

Balamurugan Muniraju currently serves as Senior Director of Operations at Transcosmos Malaysia since October 2023, following a notable tenure at TDCX where responsibilities included managing inbound contact center operations, performance reporting, and workforce management. Previous roles include Vice President of Contact Centre Operations at Astro, where significant achievements involved the implementation of innovative telephony systems and chat functionalities, leading to substantial cost savings and enhanced customer engagement. Earlier in the career, Balamurugan held leadership roles at Datacom and VADS Business Process Sdn Bhd, emphasizing operational management, employee engagement, and client relationship oversight across multiple sites. Educational qualifications include a Master of Education in Educational Psychology from Asia e University.