Michelle Moll

Head of Support / Executive Account Manager at TranscribeMe

Michelle Moll has a diverse work experience spanning over several years. Michelle started their career as a Disability Manager at ACS in 1997 and continued in that role until 2001. From 2001 to 2011, Michelle worked at Canada Bread Company, Ltd. as a National Claims & Disability Manager, where they were responsible for the development and implementation of policies and procedures related to accident investigation, claims management, appeals, return to work, risk analysis, and liability assessment.

In 2013, Michelle joined Organizational Solutions Inc. as a Worker's Compensation Specialist, where they focused on worker's compensation issues. Michelle then moved on to Sodexo in 2014, where they served as the Western Claims Manager, overseeing claims management in that region.

Starting in 2016, Michelle embarked on a self-employed venture, working as a WC Expert. In this role, they provided expert advice and guidance on worker's compensation matters. Concurrently, they also joined TranscribeMe as a Reviewer, responsible for reviewing and assessing transcription work.

Michelle's time at TranscribeMe led to various roles within the company. Michelle served as a Customer Support Representative from 2017 to 2019, providing support to customers and ensuring effective communication. Michelle then became a Support Manager in 2019, taking on additional responsibilities in managing the support team. In 2020, Michelle became the Head of Support / Executive Account Manager, where they ensured efficient communication between customers and crowdsourcing teams to maintain the highest quality products and provide effective support.

Overall, Michelle Moll has accumulated extensive experience in managing claims, disability, worker's compensation, and customer support throughout their career.

Michelle Moll attended McMaster University from 1980 to 1984, where they studied Psychology. Prior to that, they studied at Hill Park Secondary, but no specific dates or field of study were provided.

Links

Previous companies

Sodexo logo

Timeline

  • Head of Support / Executive Account Manager

    February, 2020 - present

  • Support Manager

    April, 2019

  • Customer Support Representative

    September, 2017

  • Reviewer

    July, 2016