Rick Quinones

Rick Quinones has extensive experience in operations and service delivery within the customer service sector, holding key leadership roles at various companies. As Site Operations Director at Transparent BPO and Vice President of Service Delivery/Sr Director of Global Operations at GlowTouch Technologies, Rick has demonstrated strong capabilities in managing large teams and enhancing operational efficiency. Previous positions include Director of Customer Relations Contact Center at Percepta, Director of Call Center Operations at Dynata, and Call Center Director of Operations at Conduit Global. Rick earned a degree from Montclair State University, completing studies between 1990 and 1995.