Transport for London
Emma Strain is a seasoned professional in customer experience and organizational collaboration, currently serving as Customer Director at Transport for London since April 2023. Strain's extensive experience spans over 26 years, including a notable tenure at the Greater London Authority from June 2011 to March 2023, where roles included Director of GLA Group Collaboration and Monitoring Officer. Strain has a strong background in managing external relations, overseeing significant teams, and leading innovative programs in housing retrofit and energy efficiency. Previous positions at the London Development Agency, TfL, and PA Consulting Group further underscore a diverse skill set in project management and strategic consultancy, complemented by a BSc Hons in Strategic Systems Management from Bournemouth University.