Carolyn Tyson

Carolyn Tyson has extensive experience in the operations and customer service sectors, spanning over three decades. Currently serving as a Network Operations Center Operator at Transurban since April 2022, Carolyn previously held the role of Customer Service Agent at Smart Services Queensland from September 2020 to May 2022, where notable achievements included multi-skilling training and recognition as a 'Call Centre Professional 2021' nominee. Prior experience includes significant positions at Virgin Australia between June 2012 and September 2020 as Team Lead in Customer Disruption Services, and various roles at Qantas from June 1999 to June 2012, encompassing Airport Customer Service Supervisor and Helpdesk Senior. Earlier roles at Passport United Holidays and New Zealand Travel Information Services further demonstrate Carolyn's foundation in customer service, complemented by a sales executive position at Queensland Tourist and Travel Corporation from 1991 to 1994.