Gabriella Nott

Gabriella Nott is a seasoned operations manager with extensive experience in leading and stabilizing contact center environments across various organizations. Currently, Gabriella serves as Operations Manager at Transurban, overseeing operational outcomes and client deliverables while managing a team of seven operations managers and approximately 150 staff members. Previous roles include Operations Manager at Concentrix and Stellar, where Gabriella implemented foundational structures, optimized team performance, and successfully managed large-scale hiring and training initiatives. Notable achievements include reducing monthly staff attrition and absence rates significantly, improving quality scores, and leading teams through significant organizational changes. Gabriella's multifaceted background also includes experience in crisis support, business ownership, and administration, complemented by education from Willem de Zwijger College and Da Vinci College Rotterdam.