yaotian cai

Yaotian Cai has a diverse work experience in the technical support field. yaotian started their career at Dell EMC in 2014 as a Senior Technical Support, where they provided external and internal support through various channels. yaotian handled customers from multinational corporations and solved highly complex problems. yaotian utilized webex to remotely troubleshoot and assist customers from different sectors such as healthcare, telecommunications, and banking.

In 2017, Yaotian joined Alibaba Cloud as a Senior Technical Support. yaotian provided remote support to customers, helping them resolve their Virtual Machine (VM) and Elastic Compute Service (ECS) issues. yaotian gained expertise in handling Linux and Windows cases and emphasized on meeting SLAs and maintaining high case quality.

In 2018, Yaotian joined Transwarp as a Senior Technical Support Engineer, where their role and responsibilities are not specified in the provided information.

Yaotian Cai completed a Bachelor's degree in Network Engineering at Hainan University from 2010 to 2014. Additionally, in 2012, Yaotian Cai participated in an exchange program at Lingnan University. Furthermore, Yaotian Cai obtained several certifications, including Data Scientist, Advanced Analytics Specialist Version 1.0 (EMCDS) and Data Science Associate (EMCDSA) from Dell EMC in 2016 and Implementation Engineer, VPLEX Specialist Version 1.0, Storage Administrator, VPLEX Specialist Version 1.0, and Information Storage Associate Version 2 (EMCISA) from Dell EMC in 2015. In 2021, Yaotian Cai acquired the certification for a Big Data Engineer from Xinhua Information Technology (Shanghai) Co., Ltd. Lastly, Yaotian Cai holds a CCNA certification.