Akhil Nathani

Akhil Nathani has extensive experience in operations and customer success, currently leading the Customer Success and Delight Team at TranZact since June 2017. Key achievements include enhancing the Product-Market Fit score from 32% to 48%, implementing an online chat support system with a Customer Satisfaction score of 4.5, and successfully upgrading 45% of customers to annual billing during the pandemic. Prior roles include managing revenue at TranZact, co-founding StealthMode and Bonnut Works, where operational standards were established in the vehicle servicing sector, and expanding the family business, Akhil Oreva. Akhil Nathani also interned at Learnon Edutech, where responsibilities included organizing marketing seminars.