Travel Industry Authority 旅遊業監管局
Frankie Law has held various positions focused on complaints, equal opportunities, and court liaison. From July 2010 to September 2010, Frankie interned at UNHCR. Later, worked as a Court Liaison Officer at Duty Lawyer Service from August 2012 to October 2016. Subsequently, Frankie transitioned to Equal Opportunities Commission from October 2016 to November 2021, holding the title of Equal Opportunities Officer in the Complaint Services Division. Currently, Frankie is serving as the Manager handling Enquiries & Complaints at Travel Industry Authority 旅遊業監管局 since December 2021.
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Travel Industry Authority 旅遊業監管局
Established in January 2020 under the Travel Industry Ordinance (Cap. 634), the Travel Industry Authority (TIA) is a statutory regulatory body of the travel industry primarily responsible for the licensing and regulation of travel agents, tourist guides and tour escorts. Following the full implementation of the new regulatory regime of the travel industry from 1 September 2022, TIA is committed to promoting the integrity, competence and professionalism of the travel industry practitioners as well as regulating shops that inbound tour groups are arranged to patronise. TIA is also responsible for managing the Travel Industry Compensation Fund and collecting levies from travel agents.