Relia Thomas

Relia Thomas has extensive experience in customer support and management roles. Their most recent position is Sr. Manager, Member Experience at Travel Quest Network, where they are responsible for ensuring a positive member experience. Prior to that, they worked as an Agency Services Manager at the same company.

Before joining Travel Quest Network, Relia held the position of Help Desk Analyst Supervisor at the Georgia Department of Revenue. In this role, they managed a team and handled calls and escalations from taxpayers, while also conducting meetings, interviews, and process documentation updates.

Relia also worked as a Customer Operations Manager at MyAirbags, where they focused on improving processes within the contact center and operations. They led projects and quality assurance initiatives to enhance the customer experience.

Earlier in their career, Relia served as a Customer Support Manager at Case-Mate and KaVo Kerr. In these roles, they provided leadership, mentoring, training, and process excellence to ensure excellent customer service.

Additionally, Relia held positions at Anthem, Inc. as a Manager I Health Program Services, Medicare Pharmacy, at Ricoh Americas Corporation as a Customer Interaction Team Manager, at Cypress Care as a Pharmacy Call Center Supervisor, at Alere as an Operations Supervisor for Women and Children's Health, and at Cbeyond as a Quality Assurance Manager.

Throughout their various roles, Relia demonstrated strengths in managing teams, improving processes, and prioritizing customer satisfaction.

Relia Thomas completed their education at the University of Phoenix. Relia first obtained their Associate of Arts (A.A.) degree in Business Management from 2008 to 2010. Relia then pursued a Bachelor of Applied Science (B.A.Sc.) degree in Business Administration and Management, General from 2010 to 2012. Additionally, there is no available information regarding any education from ASQ Southern Polytechnic University.