AM

Andrea Marinozzi

Customer Care Team Lead at TravelPerk

Andrea Marinozzi has a diverse work experience in the travel and hospitality industry. Starting in 2005, Andrea worked as a Travel Agent at Auckland Turismo, where they were responsible for creating holiday trips, managing hotel and flight reservations, and coordinating sales and groups. Andrea then joined Emirates as a VIP Cabin Crew member from 2006 to 2008, where they provided excellent customer service on Boeing and Airbus aircraft. Afterward, Andrea worked at Hostería Los Notros as a Front Desk Agent, where they managed check-ins, reservations, and customer service duties. In 2009, Andrea joined Grupo Pulitzer Hoteles and held various roles, including Sales Department-Booking & Customer Service Agent, where they managed bookings, accounts, and relationships with tour operators and travel agencies. They also served as a Front Desk Agent, handling guests' needs and assisting with inquiries. Andrea most recently joined TravelPerk in 2022 as a Business Travel Consultant and is currently serving as a Customer Care Team Lead. In this role, they focus on addressing B2B customers' needs throughout their travels and maintaining high customer satisfaction. Andrea has excellent knowledge in GDS (Amadeus) and NDC and aims to exceed customers' expectations.

Andrea Marinozzi obtained a Bachelor's degree in Tourism from Instituto Belgrano Rosario in Argentina, where they studied Tourism and Travel Services Management from 2003 to 2005. Andrea later pursued a degree in Touristic Destinations Management and Strategy from Universidad Oberta Catalunya from 2010 to 2012. Andrea also holds certifications in Supply Chain Management, Supply Chain Sourcing, Supply Chain Planning, Supply Chain Operations, Supply Chain Logistics, and has achieved the T.O.E.I.C. Certificate of Achievement and the Certificate of Proficiency in English.

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Previous companies

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Timeline

  • Customer Care Team Lead

    November, 2022 - present

  • Business Travel Consultant

    January, 2022