TravelPerk
Lucas de Vries is an experienced customer experience professional currently serving as the Customer Experience Team Leader at TravelPerk since July 2022, where responsibilities include analyzing customer interactions and service processes to enhance service delivery. Prior roles include Customer Experience Expert at TravelPerk, Customer Success Operations Manager at SAP, and Customer Experience Lead at Zurich Santander Seguros S.A. Lucas possesses a solid foundation in customer experience strategy, quantitative and qualitative analysis, and process optimization across various industries. Educational qualifications include a Bachelor's degree in Business Administration from the University of Buenos Aires and an Associate's degree in Customer Experience from Universidad de 'San Andrés'.