Rozario Fernandes

Rozario Fernandes has over 19 years of experience in the travel and customer service industry. Currently serving as a Sr. Customer Service Analyst at Travelport since August 2008, Rozario provides expert advice to B2B customers, focusing on performance against SLAs and KPIs while addressing complex technical issues. Prior roles include Corporate Business Travel Supervisor at dnata, where management of client travel requirements was ensured, and Supervisor - Travel Desk at McDermott International Inc., responsible for mobilizing manpower and delivering quality customer service. Rozario began a career as a Senior Travel Consultant at Kanoo Travel and holds a Bachelor's degree in Business/Commerce from Savitribai Phule Pune University.