Carrier Onboarding Coordindator

Key Roles & Responsibilities/ Key Job Functions:

• Assist Project Manager (PM) in all carrier deployment activities by driving and managing their own set of tasks without requiring daily guidance and assignments from the PM or Department Manager
• Responsible for on-boarding the carrier from the initial stage, coordinate testing, until go live (MTP)
• Track and manage carrier deployment activities with the status report submitted to the PM and stakeholders on a regular basis
• Setup internal and external meetings with the carrier and provide meeting minutes and status of the carrier deployment
• Resolve issues between Carriers, Internal Team, and Customers (internal and external)
• Update related deployment tickets and Smartsheet on a regular basis so stakeholders are updated on the status of the carrier deployment
• Analyze risks and opportunities
• Monitor project on-boarding progress and handle any issues that arise
• Act as the point of contact and communicate project carrier deployment status to stakeholders
• Ensure that training, kickoff, and regular calls are organized whenever necessary

Competencies, Skills, Knowledge & Abilities:

• Excellent analytical, data reconciliation and problem-solving skills
• Excellent communication and customer service skills
• Excellent decision making and leadership capabilities
• Customer focused mindset
• Highly organized and has excellent time management skills
• Must be a team player and able to thrive in a fast-paced multicultural environment
• Good negotiation skills
• Detail-oriented and self-starter
• Amenable to work on night shift schedule

Education, Experience & Certification Basic Requirements:

• Graduate of a 4-year course or a bachelor’s degree
• 2+ years’ experience in IT project coordination or IT project deployments,
• Freight Audit & Pay & Transportation Logistics, operations, process improvement or related function
• Proficiency with Microsoft office
• Familiarity with Smartsheet is a plus
• Experience with Atlassian tools (e.g. Jira, Confluence)
• Understanding of common logistics operations and invoicing process
• Contact center/back-office operations or shared service operations experience is a plus
• Supervisory Experience is a plus
• Assigned onsite in our Cebu Office