Akiko Bannai

Akiko Bannai has extensive work experience in various roles related to customer success and account management. Akiko is currently the Vice President of Customer Success and Account Management at Treasure Data, a position they have held since May 2023. Before that, they worked as an Administrator at Core Value from May 2022. In 2022, they also held positions at Autify, where they served as the Vice President of Revenue, Japan from October 2022 to March 2023 and as a Director of Customer Success from June 2022 to September 2022. Prior to joining Autify, Akiko Bannai worked at Salesforce for several years. Their roles at Salesforce included Geo Lead and Head of Customer Success Marketing & Enablement, Director and Head of Adoption & Growth, Senior Manager of Customer Engagement, Manager of Customer Engagement, and Senior Program Manager. Akiko joined Salesforce in 2015. Before that, they worked as a Senior Sales Engineer and a Senior Customer Success Manager at salesforce.com from 2005 to 2014. Akiko Bannai began their career with an internship at The Seattle Times in 2003.

Akiko Bannai attended Waseda University from 1997 to 2001, where they studied in the Education Department. Akiko also holds certifications in various Salesforce Trailhead courses, including "Business Value of Equality," "CRM Basics Badge," "Culture of Feedback," "Diversity & Inclusion Strategies," "Impact of Unconscious Bias," "Organizational Alignment (V2MOM)," "Salesforce Ohana Culture," and "Trust & Influence." Additionally, they obtained a TOEIC score of 920.