Nicolas Rodriguez

Nicolas Rodriguez has a diverse work experience that spans various industries and roles. Nicolas most recently worked as a Customer Experience Team Lead at Treinta starting in December 2022. Prior to that, they were a Customer Service Team Lead at SumUp from January 2022 to October 2022. Nicolas also worked as an Agent at SumUp from October 2021 to January 2022, providing specialized solutions to customers through various communication channels.

Before joining SumUp, Nicolas worked as a Customer Satisfaction professional at Agility Changes from July 2021 to July 2022, where they were responsible for assessing customer satisfaction and designing support materials. Nicolas also worked as an Administrative Assistant at Planes de Emergencia LTDA from January 2021 to October 2021.

In 2020, Nicolas was an Associate in the Customer Service department at Amazon, where they provided post-sale assistance to US and Mexico customers. Nicolas received recognition as the top associate for two consecutive months.

Earlier in their career, Nicolas worked as a Restaurant Manager at Le Pain Quotidien from October 2019 to July 2020, where they managed various aspects of the restaurant's operations and achieved significant milestones in marketing and sales. Nicolas also served as a Senior Store Manager at Starbucks from August 2014 to October 2019, overseeing store operations, managing KPIs and budgets, and earning accolades for their performance and leadership.

Overall, Nicolas Rodriguez's work experience demonstrates their expertise in customer service, team leadership, customer satisfaction, and operational management.

Nicolas Rodriguez completed their education by obtaining a degree in Mercadeo from Universidad Santo Tomás Colombia from 2016 to 2021. Before that, they attended Texas A&M University in 2014 for an Intensive English program. Prior to that, they pursued a degree in Negocios Internacionales from Universidad del Rosario from 2012 to 2014. In addition to their formal education, Nicolas obtained several certifications, including being a FACILITADOR and COFFEE MASTER from Starbucks in 2016, a SHIFT SUPERVISOR in 2015, a BARISTA TRAINER in 2015, and a BARISTA in 2014. Nicolas also obtained a certification in Diseño de Sitios Web from Magister Systems in 2010.