Kathy McManus

Kathy McManus has extensive experience in customer service within the construction and home-building sectors, currently serving as the Director of Customer Care at Tri Pointe Homes since February 2014. In this role, Kathy excels at maintaining client relationships and enhancing service performance through strategic leadership. Prior to Tri Pointe Homes, Kathy worked at Lusardi Construction Company as a Project Assistant, where responsibilities included contract preparation and document management. At Richmond American Homes, as the Director of Customer Service, Kathy managed 30 employees across multiple locations, achieving high customer satisfaction rates. Previous roles also include Customer Service Manager positions at Ryland Homes and Home Finishes, where Kathy developed strong partnerships with trade partners and oversaw various customer service operations.