Eduardo Perez

Eduardo Perez has a diverse work experience spanning over 20 years. Eduardo has held various leadership roles in different companies, showcasing their expertise in customer service, sales, operations, process improvement, and capacity planning. Eduardo has worked in industries such as financial services, consulting, manufacturing, and automotive. Notable positions include Chief Customer Officer at Tricolor Holdings, where they managed a portfolio of loans and oversaw various operations, and Director of Operations & Operational Excellence at Capital One, where they led strategy and managed a large team. Eduardo also has experience in process improvement and quality control, having worked as a Six Sigma Black Belt in multiple roles. Overall, they have a strong background in driving customer-centric strategies and operational excellence.

Eduardo Perez has a varied education history. Eduardo obtained a Bachelor of Science degree in Engineering and Mathematics from Hope College in 2003. Eduardo then pursued a Master of Science in Engineering with a focus on Operations Research and Industrial Engineering from Grand Valley State University, earning their degree in 2005.

In 2007, Eduardo attended Carnegie Mellon University - Tepper School of Business where they completed their Master of Business Administration (MBA) with a specialization in Finance and Operations Management in 2009.

Eduardo continued to enhance their professional skills through additional certifications. Some of these certifications include Lean, SLQ2CQ, ABS/TPS/Lean, PMP, Six Sigma Black Belt, CQE, and Certified TS-16949 Quality Auditor. The institutions they obtained these certifications from include Capital One, Alcoa, Project Management Institute, Lean Six Sigma Academy LLC, and ASQ.

In 2018, they pursued a Design Thinking / Innovation & Entrepreneurship Graduate Certificate from Stanford University. In 2019, Eduardo attended MIT Sloan School of Management, earning a certificate in Digital Transformation.