Michael Hannagan

Michael Hannagan is an experienced technical support professional with a career spanning over a decade in various roles. Currently serving as Support Team Leader at Trident Ltd since July 2012, Michael has also held positions as a Technical Consultant and 3rd Line Support Consultant, focusing on providing technical assistance to clients. Prior to Trident, Michael worked as Head Technician at Big Theatre Company, overseeing technical operations for performances, and as Associate Manager at Build-A-Bear Workshop, ensuring effective store management and customer service. Michael's career began at Sainsburys as a General Merchandising Assistant. Educational qualifications include multiple IT certifications, such as CompTIA A+ and Microsoft MTA, complemented by a Level 3 Extended Diploma in ICT Systems and Principles from Pearson in Practice.