Trident Group – UK
Aashish Shastri is an experienced professional in customer experience management, currently serving as a Customer Experience Manager at Trident Group in the UK since April 2024. Prior to this role, Aashish held the position of Escalated Ombudsman Complaints Team Manager at Shell Energy from March 2015 to April 2024, where responsibilities included leading a team focused on resolving customer issues efficiently and adhering to strict timelines. Aashish also served as an Administrative Manager, ensuring prompt fulfillment of Data Subject Access Requests (DSARs) within stipulated service level agreements. Aashish holds a Bachelor of Science degree in Human Biology from The Manchester Metropolitan University, earned between September 2010 and May 2013.
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Trident Group – UK
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Trident Group has over 60 years of delivering homes, services and innovation for up to 8,000 people in over 3,400 homes in some of the most disadvantaged communities in the Midlands. It employs more than 800 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £33m and owns assets close to £170m. The Group includes Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance; Trident Reach, a registered care and support charity providing services (homeless, mental health, young people, older people, BME groups and domestic violence) to people in the Midlands; and Trident Star, the group’s commercial body.