Sophia Houdijk is a seasoned professional with extensive experience in the banking sector, currently serving as a Lean Expert and Team Coach at Triodos Bank since May 2011. Throughout the tenure at Triodos Bank, Sophia has held various key roles, including Process Manager Operations, Liaison Manager Spain, and Operational Risk Manager. Prior experience includes working as an Operational Risk Controller at Rabobank International from December 2009 to May 2011 and as a Business Analyst at Banco Regional in Paraguay for a brief period in 2009. Educational qualifications include a Master in Spanish from Utrecht University, a Post HBO in Bedrijfskundig Management from Hogeschool van Amsterdam, and specialized coaching and lean consultancy certifications from CRR Global and Lean Consultancy Group, respectively.