Jonathan Hutchison

Jonathan Hutchison is an experienced professional in quality and knowledge operations, currently serving as the EMEA Quality & Knowledge Operations Manager at Trip.com Group since February 2019. In this role, Jonathan leads teams that support frontline employees in delivering high-quality customer service while driving continuous improvements through root cause analysis and coaching. Previous positions at Trip.com Group included overseeing the UK branch of the Flights Quality Control team and managing quality control processes. Prior experience includes roles as an Education Manager and English Teacher at inlingua, Assistant Manager at Woodside Walled Garden Centre, and Claims Handler at JW Group. Jonathan holds a strong background in organizational skills, adaptability, and problem-solving within dynamic work environments.