Daelyn Stevens

DaeLyn Sanchez-Stevens is a highly experienced professional in customer operations and service management, currently serving as Senior Manager of Customer Operations at Tripadvisor since April 2021. Prior to this role, DaeLyn spent over 13 years at Expedia Group, advancing through various positions, including Customer Service Manager, where management of 17 supervisors and a peak staff of 112 agents was crucial. DaeLyn also played a key role in establishing an Executive Escalations team, growing it to 15 specialized agents, and supervising a team responding to customer inquiries via social media. DaeLyn commenced a career in the travel industry as a Sales Specialist, leveraging extensive travel knowledge to enhance customer experience. Education includes an Associate of Science degree in Criminal Justice and Corrections from Green River College.