Kevin Warner's work experience includes various roles and responsibilities in customer service and operations management.
From 2021 to present, they worked at Tripadvisor as the Associate Director of Global Customer Service and Content Operations. In this role, they directed operations for global customer service and content moderation teams, managing onshore and BPO partner operations.
Prior to that, from 2015 to 2020, Kevin worked at Aspire Lifestyles as a Site Director. Kevin was responsible for service delivery on behalf of American Express for its Concierge Benefits program.
From 2011 to 2014, they served as the VP, Contact Center Manager at Citizens Bank. Kevin directed the Customer Support Team for the Education Finance line of business and built the bank's in-house contact center for the Student Lending business.
In 2008, Kevin worked as a Customer Service Manager at MA/Com Technology Solutions, Inc., where they managed a global customer service team.
Before that, from 2006 to 2008, they worked at First Marblehead Education Resources as the Manager of Priority Service. Here, they managed all aspects of a high-volume call center supporting schools and clients in the student loan industry.
Kevin Warner holds a Bachelor of Arts degree in Theology from Baptist Bible College. However, no specific information regarding the start and end year of their education at the college is provided.
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