Michael Semprini

Michael Semprini has extensive experience in customer relations and training, currently serving as the Global Training, Quality and Knowledge Management Lead at Tripadvisor since November 2016. In this role, Michael specializes in instructional design for an e-learning platform, oversees training for new hires, and conducts quality analysis for process improvement. Previous positions include Senior Bilingual Customer Relations Executive at Bókun and Tripadvisor, where responsibilities included coaching agents, workforce organization, and onboarding. Michael began their career in the hospitality sector with management roles at Pret A Manger and Assenzio Literary Cafe, where skills in team leadership and customer service were developed. Education includes a computer sciences qualification from the Academy of Maths and Science.